Cancellation & Returns Policy
At Hungamastart, customer satisfaction is our top priority. We understand that sometimes you may need to cancel or return a product. This policy outlines the process for cancellations, returns, and refunds to ensure a smooth and hassle-free experience.
1. Order Cancellation Policy
We allow order cancellations under the following conditions:
1.1. Before Order Dispatch
- Cancellation by Customer:
- You can cancel your order or individual items in your order before they are dispatched by logging into your account or contacting our customer service team at [[email protected]] or +91 81439 27931.
- Once the cancellation is confirmed, the full amount will be refunded to your original payment method, and you will receive a confirmation email.
- Note: If the order has already been processed for shipping, cancellation requests cannot be accommodated.
- Cancellation by Hungamastart:
- In certain circumstances, we may have to cancel your order due to product unavailability, errors in pricing or product description, or issues related to payment processing.
- If your order is canceled from our end, we will notify you via email or phone, and a full refund will be issued.
1.2. After Order Dispatch
- Once the order is dispatched, you cannot cancel it directly. However, you may initiate a return after receiving the product. Please refer to our Return Policy below for details.
2. Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied, you can return or exchange items within the return window specified below. Our return process is simple and flexible:
2.1. Conditions for Return
- You may request a return or exchange under the following conditions:
- Damaged or Defective Products: If the product you receive is damaged or defective, we offer a free replacement or full refund.
- Incorrect Products: If you receive a wrong product, size, or color, you can request a replacement or a refund.
- Change of Mind: In some cases, we accept returns if you change your mind about the product. These returns must meet the eligibility criteria (refer to Eligibility for Return section below).
2.2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Product Condition: The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
- Return Period: Return requests must be initiated within 7-15 days (depending on the product category) from the date of delivery. Check the return window for your specific product in your account or during checkout.
- Non-Returnable Items: Certain items are not eligible for return, including:
- Personal care products (cosmetics,skincare, Perfumes,) if the packaging is opened
- Intimate or sanitary goods
- Custom-made or personalized products
- Gift cards
- Software or digital products once downloaded
2.3. Return Process
To initiate a return, follow these steps:
- Log into Your Account: Visit our website and log into your account to view your order history. Click on the order you wish to return and select the “Return” option.
- Fill in the Return Form: Provide the necessary details, including the reason for return, and submit your return request.
- Return Confirmation: Once your return request is approved, you will receive a confirmation email with instructions on how to return the product.
- Pickup or Drop-off: Depending on your location, we will either arrange a pickup of the product from your address, or you may be asked to ship the product back to us using a prepaid shipping label.
- Return Approval: Once we receive and inspect the returned product, we will process your refund or exchange.
2.4. Exchanges
- Size or Color Exchanges: If you need a different size or color of the same product, you can request an exchange during the return process. Exchanges are subject to product availability.
- Product Exchanges: You can also exchange a product for a different item, provided the exchanged product is of equal or lesser value. Any price difference will be refunded or charged accordingly.
3. Refund Policy
We offer a hassle-free refund process for eligible returns. Here are the details:
3.1. Refund Process
- Once your return is received and inspected, we will send you an email notifying you of the status of your refund.
- If your return is approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days. The refund timeframe may vary depending on your bank or payment provider.
3.2. Refund Modes
- Credit/Debit Card or Net Banking: Refunds will be credited back to your bank account or card used for the original payment.
- UPI Payments: Refunds will be credited to the UPI-linked bank account.
- Wallet Payments: If you paid via mobile wallets (Paytm, PhonePe, etc.), the refund will be credited back to your wallet.
- Cash on Delivery (COD): For COD orders, refunds will be processed via bank transfer or credited as store credit, depending on your preference.
3.3. Refund for Gift Cards
If you made a purchase using a gift card, the refund amount will be credited back as store credit or issued as a new gift card.
3.4. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable), including:
- Products with obvious signs of use
- Items that are returned beyond the stipulated return period
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
4. Exceptions & Special Cases
While we aim to accommodate all return requests, there are a few exceptions and cases that may require special attention:
4.1. Product-Specific Return Policies
Some products may have specific return policies based on their category (e.g., electronics, furniture). In such cases, the product page will mention the applicable return terms and conditions.
4.2. Bulk or Wholesale Orders
Bulk or wholesale orders are subject to different cancellation and return policies. Please contact our customer support team for more information on handling returns or exchanges for bulk orders.
4.3. Holiday or Special Sales
Items purchased during special sales events (e.g., Black Friday, Diwali Sale) may be subject to final sale policies and might not be eligible for returns. Always check the product details or promotion terms before purchasing.
5. How to Contact Us
If you have any further questions or concerns regarding our Cancellation & Returns Policy, please feel free to reach out to our customer service team. We’re here to help!
- Email: [[email protected]]
- Phone: +91 81439 27931